When I was a state emergency manager, we created shelter annexes for each of these types of individuals – they were not included in the core plan. After Hurricane Andrew, a Category 5 storm that struck south Florida in August 1992, there were a lot of people coming to shelters who were on oxygen. Creating a separate special-needs shelter for them meant that, when these people showed up to their nearest shelter, they were told to go elsewhere. They could not go to the closest shelter, which did not accommodate people who relied on public transportation or had lost their cars in the hurricane. It also meant that these people could not be with their families – an absurd thing to ask during a time of crisis.That was a mistake. This should never happen.
Unfortunately, too many emergency managers do not take into account the community as it exists. Instead, they create a plan based on an idealized community, and people are invariably left out. Communities are complex. In every neighborhood, there are elderly folks, people with disabilities and challenges, people with pets, and people with children.
Everyone in the community should be involved from the start. That includes planning for how to communicate with everyone – how to disseminate critical information – throughout the emergency. Some people are hard of hearing or visually impaired, and details must be included on how to reach these people so they know where to go and what to do.
Some emergency managers do not have the time or money to ensure shelters are set up to accommodate the entire community. Others simply do not know where to turn or who to ask to accommodate all members of the community. Both of these situations point directly to a key solution: include the community in the plan, and include the community in the response. Resources and knowledge are already part of the community and should be included at the table from the start and throughout the response.
There are so many advantages to this approach – most importantly, a more effective response. If that is not enough of a reason, consider the money and resource savings. For example, a local grocery or big box store included in a plan is able to provide resources more quickly – and likely at a much cheaper cost – than having those resources provided by the government.