The Nonprofit Quarterly | @npquarterly | A New Kind of Transparency: Damage Control in the Age of Facebook

Cornelia Pokrzywa, a member of Save Our Symphony and active commenter on the groups’ Facebook pages, told NPQ that the rise of social media has completely changed the way an organization like the DSO interacts with its employees and its stakeholders, including its audience and donors.

The bitter, six-month strike cancelled 75 percent of the orchestra’s season, and “left deep institutional scars while symbolizing a turbulent era of change and economic uncertainty among American orchestras,” according to the Detroit Free Press. It’s hard not to believe that some of those scars cut deeper because of the widespread use of Facebook as a platform for the debate. The lightening fast, and sometimes anonymous, postings at times seemed to fuel the fire rather than clarify a position.

Detroit Symphony labor dispute raises issues about social networking